Michael has an extensive career in banking and wealth management throughout Australia, New Zealand and Asia. Most recently, he was CEO of Consumer and SME Banking, North East Asia with Standard Chartered Bank based in Shanghai. He is a former President of the Australian Institute of Banking & Finance and was the Inaugural Joint President of Finsia.
In addition to his recent appointment as the inaugural Customer Service Commissioner for the NSW Government he is also the Chair of the NSW Customer Advisory Board which is the responsible entity for governing the delivery of core State Government Services to the citizens and businesses of NSW.
Michael is a Non Executive Director of Credit Union Australia and Deputy Chancellor of the University of Western Sydney. He is also a Non Executive Director of the Bennelong Group and the Bennelong Foundation and is Chairman of Business Driven Systems Pty Ltd a specialist in delivering accounting and business solution software and also undertakes various consulting assignments across financial services.
Michael’s other previous roles include senior executive positions as Group Executive of Westpac Australia Consumer & Business Banking, CEO National Australia Bank, Australia and CEO, Bank of New Zealand. In all these roles he has driven major change,delivering strong financial results and much improved customer service across multiple channels.
Previous directorships include Non Executive Director of MasterCard International Inc New York, Non Executive Director of MasterCard Asia Pacific, Non Executive Director of BT Financial Services, Non Executive Director of Standard Chartered Bank Hong Kong, Non Executive Director of Standard Chartered Bank China and Chairman of Prime Credit China.